Política de reembolso

Return & Refund Policy

At ModernMums, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused, unworn, and in the same condition you received it.
Include all original tags and packaging.
Be accompanied by proof of purchase (such as your order confirmation or receipt).

How to Start a Return

To request a return, please contact our Customer Service team at Customerservice@modernmums.co.uk.

If your return is approved, we’ll provide you with detailed return instructions, including the correct return address and any additional information you may need. As ModernMums operates as an online dropshipping store, return addresses may vary depending on the supplier.

Please do not send items back without contacting us first, as unauthorised returns may not be accepted.

If you have any questions regarding a return, we’re always happy to help at Customerservice@modernmums.co.uk.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, faulty, defective, or you receive the wrong product, please contact us as soon as possible at Customerservice@modernmums.co.uk with your order number and, where possible, photographs of the issue. We’ll assess the problem promptly and work to resolve it as quickly as possible.

Non-Returnable Items

For hygiene, safety, or supplier restrictions, some items cannot be returned. These may include:

Personalised or custom-made products.
Personal care and hygiene products where the seal has been broken.
Perishable goods.
Hazardous materials, flammable liquids or gases.
Gift cards.
Clearance or sale items (unless faulty).

If you’re unsure whether your item is eligible for return, please contact us before requesting a return.

Exchanges

We do not offer direct exchanges.

If you would like a different item, size, or colour, please return the original item (if eligible). Once your return has been approved, you can place a new order through our website.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

Returned items must be unused, in their original condition and packaging, with all tags attached, and accompanied by proof of purchase.

Refunds

Once your returned item has been received and inspected, we’ll notify you of the outcome of your refund request.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process and display the refund.

If you haven’t received your refund within 15 business days after we’ve confirmed it has been approved, please contact us at Customerservice@modernmums.co.uk, and we’ll be happy to assist.

If you have any questions about our Return & Refund Policy, please contact us:

Email: Customerservice@modernmums.co.uk