Terms of service

Last updated: August 2, 2026

Welcome to ModernMums.

These Terms of Service (“Terms”) outline the rules and conditions that apply when you visit, browse, purchase from, or otherwise use our website and services.

Throughout these Terms, the words “we”, “us”, and “our” refer to ModernMums.

ModernMums operates this online store to provide customers with a convenient shopping experience, offering carefully selected baby, children’s, and family products. Our website and online store are powered by Shopify, which provides the platform that allows us to offer our products and services.

By accessing or using our website, you agree to be bound by these Terms of Service, along with our Privacy Policy and any other policies displayed on our website.

If you do not agree with these Terms, please do not use our website or services.

Section 1 - Website Access & Accounts

By using our website, you confirm that you are legally able to enter into agreements and make purchases under applicable laws.

When using our services, you may be required to provide information including your name, email address, billing details, shipping information, and payment details.

You agree that all information provided to ModernMums is accurate, complete, and up to date.

If you create an account with us, you are responsible for keeping your login details secure and for any activity carried out through your account.

You must not transfer, sell, or allow another person to use your account without our permission.

Section 2 - Our Products

We make every effort to ensure that product descriptions, images, measurements, and information displayed on our website are accurate.

However, please be aware that:

Product colours may vary slightly depending on your device screen settings.
Packaging and product appearance may differ slightly from images shown online.
Product descriptions and availability may change without notice.

ModernMums works with trusted suppliers and fulfilment partners, meaning products may occasionally vary slightly depending on availability and supplier updates.

We reserve the right to update, discontinue, or limit products at any time.

Section 3 - Orders

When you place an order through ModernMums, you are making an offer to purchase the selected products.

Orders are only accepted once payment has been successfully processed and we confirm your order.

We reserve the right to refuse or cancel an order where necessary, including situations involving:

Incorrect pricing or product information.
Suspected fraudulent activity.
Product availability issues.
Errors in order details.

If your order is cancelled or changed, we will contact you using the details provided during checkout.

All purchases are subject to our Return & Refund Policy.

Products purchased through ModernMums are intended for personal or household use and should not be purchased for unauthorised resale.

Section 4 - Pricing & Payments

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

Prices, discounts, and promotions may change at any time.

The price charged will be the price displayed at checkout when your order is placed.

You agree to provide accurate payment and billing information when completing a purchase.

By placing an order, you confirm that:

You are authorised to use the payment method provided.
Your payment information is accurate.
You agree to pay all charges associated with your purchase.

Section 5 - Shipping & Delivery

ModernMums operates as an online store and works with third-party suppliers and fulfilment partners to process and deliver orders.

Delivery times provided on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by:

Shipping carriers.
Customs processing.
Supplier delays.
Incorrect delivery information provided by customers.
Circumstances outside our reasonable control.

Please refer to our Shipping Policy for further delivery information.

Section 6 - Intellectual Property

All content on the ModernMums website, including but not limited to:

Logos.
Branding.
Text.
Images.
Graphics.
Website design.
Product descriptions.

is owned by or licensed to ModernMums and is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial purposes only.

You may not copy, reproduce, modify, distribute, sell, or use any website content without prior written permission from ModernMums.

Section 7 - Third-Party Services

We may use third-party services, applications, and tools to help operate our website and provide our services.

These services may include payment providers, analytics tools, marketing platforms, and fulfilment services.

We do not control these third-party services and are not responsible for their individual policies or practices.

Your use of third-party services may be subject to their own terms and conditions.

Section 8 - Third-Party Links

Our website may contain links to external websites operated by third parties.

ModernMums is not responsible for the content, accuracy, security, or privacy practices of external websites.

Any transactions or interactions with third-party websites are your responsibility, and we recommend reviewing their policies before using their services.

Section 9 - Shopify

ModernMums uses Shopify to operate our online store.

While Shopify provides the technology that supports our website, purchases made through ModernMums are transactions directly between you and ModernMums.

Shopify is not responsible for products purchased from ModernMums or any issues arising from transactions between customers and ModernMums.

Section 10 - Privacy Policy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have read and understood how we collect, use, and protect your information.

Section 11 - Customer Reviews & Feedback

If you submit reviews, comments, suggestions, photos, or other content to ModernMums, you grant us permission to use this content for business purposes, including marketing and improving our services.

You confirm that:

Your content is your own and does not infringe another person’s rights.
Your feedback is accurate and honest.
Your submission does not contain unlawful, offensive, or inappropriate material.

ModernMums reserves the right to remove content that violates these Terms.

Section 12 - Errors & Updates

Occasionally, our website may contain errors relating to:

Product descriptions.
Pricing.
Promotions.
Availability.
Shipping information.

We reserve the right to correct errors, update information, or cancel affected orders where necessary.

Section 13 - Prohibited Use

You agree not to use our website:

For unlawful purposes.
To commit fraud.
To harm or misuse our website.
To attempt to gain unauthorised access.
To copy or exploit website content.
To upload harmful software or malicious code.
To interfere with website functionality.

We reserve the right to restrict access or terminate accounts where these Terms are breached.

Section 14 - Termination

We reserve the right to suspend or terminate access to our services where necessary, including where customers breach these Terms.

Any obligations or responsibilities that should continue after termination will remain applicable.

Section 15 - Disclaimer

ModernMums provides website content and products on an “as available” basis.

While we aim to provide accurate information and high-quality products, we cannot guarantee that:

The website will always be error-free.
Products will always appear exactly as shown online.
Services will always operate without interruption.

Nothing within these Terms removes any consumer rights provided under UK law.

Section 16 - Limitation of Liability

To the fullest extent permitted by law, ModernMums will not be responsible for losses caused by circumstances outside our reasonable control.

This includes indirect losses, delays, or issues caused by third-party providers.

Nothing in these Terms limits your statutory rights as a consumer under UK law.

Section 17 - Indemnification

You agree to be responsible for any claims, damages, or losses resulting from your misuse of our website, breach of these Terms, or violation of applicable laws.

Section 18 - Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to apply.

Section 19 - Entire Agreement

These Terms, along with our Privacy Policy and other website policies, form the complete agreement between you and ModernMums regarding your use of our services.

Section 20 - Assignment

You may not transfer your rights or obligations under these Terms without our written permission.

ModernMums may transfer its rights and obligations where necessary as part of business operations.

Section 21 - Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be handled in accordance with applicable UK laws and regulations.

Section 22 - Changes to These Terms

We may update these Terms from time to time.

Any changes will be posted on this page with the updated date.

By continuing to use our website after changes are made, you agree to the updated Terms.

Section 23 - Contact Information

If you have any questions regarding these Terms of Service, please contact us: